Transparency and Trust

At Marhen Insurance, transparency and trust are paramount to us. We are committed to upholding the highest standards of professional conduct and ethical behavior in all our dealings.

This page serves as a resource to help you understand your rights as a customer and our obligations as a Registered Insurance Broker in Ontario.

Here you will find important information about:

As a Registered Insurance Broker in Ontario, our primary duty is to act in your best interest, helping you find the insurance coverage that best meets your needs.

Our compensation is included in your insurance premium and primarily consists of:

• Commissions: A percentage of the premium paid to the insurer, effective on the policy date. Commission rates vary depending on the insurer and type of insurance product. 
• Contingent Commissions (Profit-Sharing): Based on the overall profitability and growth of our book of business with an insurer. These are not paid on individual policies and are not guaranteed.
• Other Incentives: Some insurers may offer monetary or non-monetary incentives (e.g., travel, gifts) for achieving specific sales targets or promoting certain products..
• Client Fees: For complex business insurance programs requiring additional resources or services. These are negotiated and approved in advance.
• Other Compensation: May include: participation in promotions, fnancial support for marketing or employee training, Interest earned on premium payments held in trust, fees for additional services (e.g., claims adjudication).

Important notes:

•  An insurer may charge their own underwriting fee.
• Any fee charged beyond the premium will be disclosed to you before the transaction.
• In accordance with RIBO regulations and industry best practices, we provide a detailed breakdown of our commission rates at the time of your quote.
• We are required to disclose all forms of compensation, including potential contingent commissions and other incentives.
• In rare cases involving substantial complexities, we may use insurers not licensed in Ontario. We will advise you of this situation during the quotation process.

For your reference, we’ve provided below a list of insurers we represent, along with their compensation ranges (as a percentage of your premium) for each line of business.

• Apollo Insurance
• April Canada Inc.
• Burns & Wilcox Insurance Services, Ltd
• Coalition, Inc.
• Hagerty Canada, LLC
• Intact Insurance
• Jevco Insurance Company
• PAL Insurance Brokers Ltd.
• Premier Canada Assurance Managers Ltd
• South Western Insurance Group
• The Nordic Insurance Company of Canada
• Totten Insurance Group
• Trinity Underwriting
• Xpert Underwriting Inc.

Compensation ranges (as a percentage of your premium) for each line of business:

• Commercial Casualty: 0 – 20%
• Commercial Property: 0 – 20%
• Automobile: 10-12.5%
• Personal Property: 15 – 20%

Our commitment to Ethical practices:

• Our recommendations are always driven by your best interests.
• We carefully analyze your insurance needs to find the most suitable coverage at a competitive price.
• Our commitment to ethical practices and transparency guides all our interactions with clients.
  

We are available at your convenience to discuss any aspects of our services or compensation structure. Our goal is to ensure you have all the information needed to make informed decisions about your insurance coverage.